Jenna has a sustained pattern of demonstrating caring and compassionate care for patients. On this particular day, our inpatient nursing unit received a call from a Mayo Clinic Transporter who was working with a patient in the Mayo Clinic building. That patient required some specialized assistance for his ostomy care. The Transporter had tried to use resources in the outpatient setting without being able to meet the patient’s needs. The Transporter recalled that our inpatient unit did care for this type of patient, and called our unit to see if we could assist.

Jenna happened to be at the desk when the call was received. She and the Team Lead (S) problem-solved, and Jenna said that she would be happy to go assist this patient. This meant she had to hand off her busy patient assignment, gather supplies, and leave the hospital to go to the clinic to meet the patient. I know from Jenna's perspective she felt like it was "no big deal"; everything went smoothly, and the patient was grateful for the assistance.

Two days later, I received an email from a GI physician seeking to find Jenna. He said, "Hi, I am trying to find an RN who may have assisted this patient with his colostomy the other day. He was downtown for appointments and developed a leak and couldn't find anyone to help. He was incredibly grateful. I think it would have been two days ago when he had appointments. Any idea who that might have been? He said he was helped on Eisenberg 5." I confirmed it was Jenna. Then he was asked: "Is there some kind of award they could be nominated for? He was really in distress, and I am very sympathetic to patients living with a stoma. They saved him from significant distress. Well beyond what is expected in their daily job. He was incredibly grateful and asked for this message to be passed along.” I have known Jenna for 5 years, and this is just one example of the caring, compassionate, and competent care she provides to patients every day.