Since joining our team as Matron, Laura Allen has been an exceptional and inspiring leader. She has brought stability, compassion, and a deep sense of integrity to her role, consistently demonstrating what it means to lead with empathy and professionalism. Her presence has had a transformative impact on team culture, morale, and the everyday experience of staff and families alike.

Laura models empathy in every interaction. Whether supporting a colleague through a difficult day or simply checking in with staff across the service, she creates a space where people feel listened to and genuinely cared for. Her natural warmth and thoughtful manner mean that team members at all levels feel safe to speak openly, knowing they will be met with kindness, fairness, and understanding.

She leads by example, never asking of others what she is not willing to do herself. Her positive attitude, even in challenging circumstances, instils confidence and calm among those she supports.

Laura exemplifies the mission, vision, and values of the UHN in all that she does. She champions dignity, respect, and inclusion, always holding the patient and family experience at the centre of decision-making. Families often comment on how supported and reassured they feel in her presence, even when navigating difficult conversations or circumstances.

In every way, Laura Allen is a Matron who leads not just with authority, but with heart. She is the foundation of a stronger, kinder service and we are incredibly fortunate to have her.