Jessica Kirkland
November 2025
Jessica
Kirkland
,
RN
ICU
Community Medical Center
Missoula
,
MT
United States

 

 

 

 I experienced severe chest pain and sweating. I was transported to Community Medical Center's ER via ambulance.

I cannot say enough about the outstanding care I received from the two nurses who took care of me. The ER was short-staffed, so Jessie floated down from the ICU to help in the ER.

Their care was genuine, and their calm, thoughtful manner reassured me. Although I was no longer experiencing pain, I was extremely frightened that I had experienced a cardiac event. The idea had me paralyzed with fear. The nursing assessments were thorough, but what truly stood out was their kindness. Even knowing I am a retired RN, each one explained everything clearly in a way that I deeply appreciated. Kim reviewed what tests would be done and obtained labs immediately. Their professional care reassured me, and my fear diminished. I was kept informed of all test results. I cannot say enough nice things about these two nurses; they made a horrible experience tolerable.

I'd also like to thank Rhiannon Gallagher from Diagnostic Imaging, who took care of my X-rays. She could tell I was still anxious, so she chatted me up, saw my gown was too small, so she got me a larger one. She was friendly and competent. I so appreciated the extra care she took with me.

I give my sincere thanks to all three of these healthcare professionals. They deserve to know what they do–and how they do it– makes a profound difference in the lives of those they care for.