Sarah Martino
July 2025
Sarah
Martino
,
RN, CPNP-PC
Ellison 18
Massachusetts General Hospital
Boston
,
MA
United States
Sarah is an amazing nurse.
We wanted to share some positive feedback about our amazing bedside nurse, Sarah. We are both physicians, and Dad is a practicing hospitalist for about 10 years. I have a lot of experience with nurses, I think I have a good sense of the spectrum of abilities, and I practice exclusively in the hospital, so I also have some sense about how things are supposed to work in the hospital. Sarah is an amazing nurse. Everyone probably says this, but I have examples to back it up.
1. Smart - Sarah is aware and involved with the medical plan of care, even with our son's case with some kind of obscure metabolic disease. We were troubleshooting an IV, and she showed her medical decision making that if we could keep the IV working for another day, it is likely going to be d/c'ed subsequently, as there would be no further indication for IV access.
2. Responsive to family concerns - mom raised concerns about IV, with hand swelling. Sarah took these concerns seriously, evaluated the IV, and engaged the support of another nurse to secure the IV safely
3. Teamwork - The way that Sarah worked with the other nurses to secure the IV was a picture of professionalism, high stress situation with hard stick, crappy hand IV, previous failed attempts at IV placement. The way she was verbally communicating, e.g., 'You, have it? The hub,' was so professional and safe, to make sure no misunderstandings between the multiple nurses facilitating the IV revision
4. Proactive - Proactively engaged IV team for tomorrow's labs, not even her shift, d/t known hard stick and previous issues with labs.
5. Compassionate - She was very appropriate and personable during our care, chatting about common vacations spots we've been to, and a mutual connection to California. The doctors have been discussing possibly fatal diseases in our son, and even the little things have brought us great comfort during this difficult time.
6. Diligent - I write my concerns on the board to try to bundle care, not waste the nurses time, minimizing alarm fatigue on the call bell for non-urgent issues. Most nurses do not read what I write. Sarah addressed all my concerns either after asking once, or not even having to ask at all. As mentioned, this is much more efficient for overall patient care on the whole unit. I do not often meet nurses in my own practice who display aspects of the "full package", so to speak. I have been impressed with many of the nurses, but Sarah particularly stands out, and I believe she is deserving of kudos. It would bring me great joy to do something embarrassing like have you read this email to the whole unit at morning huddle. You have a winner on your hands. Give her a raise before she finds a more lucrative market for her skills!
1. Smart - Sarah is aware and involved with the medical plan of care, even with our son's case with some kind of obscure metabolic disease. We were troubleshooting an IV, and she showed her medical decision making that if we could keep the IV working for another day, it is likely going to be d/c'ed subsequently, as there would be no further indication for IV access.
2. Responsive to family concerns - mom raised concerns about IV, with hand swelling. Sarah took these concerns seriously, evaluated the IV, and engaged the support of another nurse to secure the IV safely
3. Teamwork - The way that Sarah worked with the other nurses to secure the IV was a picture of professionalism, high stress situation with hard stick, crappy hand IV, previous failed attempts at IV placement. The way she was verbally communicating, e.g., 'You, have it? The hub,' was so professional and safe, to make sure no misunderstandings between the multiple nurses facilitating the IV revision
4. Proactive - Proactively engaged IV team for tomorrow's labs, not even her shift, d/t known hard stick and previous issues with labs.
5. Compassionate - She was very appropriate and personable during our care, chatting about common vacations spots we've been to, and a mutual connection to California. The doctors have been discussing possibly fatal diseases in our son, and even the little things have brought us great comfort during this difficult time.
6. Diligent - I write my concerns on the board to try to bundle care, not waste the nurses time, minimizing alarm fatigue on the call bell for non-urgent issues. Most nurses do not read what I write. Sarah addressed all my concerns either after asking once, or not even having to ask at all. As mentioned, this is much more efficient for overall patient care on the whole unit. I do not often meet nurses in my own practice who display aspects of the "full package", so to speak. I have been impressed with many of the nurses, but Sarah particularly stands out, and I believe she is deserving of kudos. It would bring me great joy to do something embarrassing like have you read this email to the whole unit at morning huddle. You have a winner on your hands. Give her a raise before she finds a more lucrative market for her skills!