When I arrived at the hospital the day I was scheduled to have toe amputation surgery, I was totally ready to cancel the procedure. I was not trusting that the surgery was the correct path forward for me. I was very anxious sitting in the waiting area, and then Paul walked out and called my name. I noticed that Paul has some gray hair, and this was very pleasing for me. I like all of my doctors, dentists, airline pilots, and so on to have at least a touch of gray. Paul sensed my anxiety and began building a rapport with me very naturally.

Verifying my DOB, Paul told me he was 3 years and 3 days older than me. Once we were in my room, I told Paul that I was seriously considering cancelling the surgery. Paul spent the next hour providing me with very specific answers to my questions about the doctor, the procedure, the best- and worst-case scenarios post-op and recovery. Fortunately, Paul knew my surgeon very well, having worked with him for many years, and said he was one of the best in his craft in the city. Paul revealed his extensive knowledge and healthcare experience to me throughout our conversation.

Paul was also very kind, polite, comforting, and demonstrated concern about my present and future health and well-being. I agreed to move forward with the amputation. I opted for local Anesthesia, so I was awake during the 15-minute surgery. My doctor asked what music I would like to hear, and I said let's start with "Tip Toe through the Tulips" by Tiny Tim. After a very pregnant pause, the surgical suite erupted in laughter. Maybe it's just me, but I like people in a very good mood when they are cutting on me, and Paul was one of those people in a good mood.

Back in the recovery room, Paul was extremely attentive. It was late in the day, but Paul ensured the in-house pharmacy staff had my prescription for antibiotics and pain medication ready when he took me directly to the pharmacy via wheelchair. The pharmacy had just closed, but someone handed Paul what I desperately needed. In my opinion, this is going above and beyond the call of duty. When Paul and I arrived at the hospital entrance where my car awaited, I stood up from the wheelchair. I received an impromptu hug from Paul. I am a hugger, so the gesture from Paul was heartfelt and the cherry on the cake of Paul's service to me. Thank you so much, Paul, for your personal attention to me, which made all the difference through outstanding, compassionate care and contributed to my positive experience at Norton Audubon Hospital. I wish you well, sir.