I would like to begin by highlighting compassion, communication, and inclusion. A few years ago, a surveyor once asked me a question during an inpatient stay at CHLA that made me emotional. They asked what I hoped would change or improve in the way care was delivered to our son.

At that time, our son was eight years old. I told the surveyor, “I really hope that one day, someone directly involved in our son's care will come in and address him first, as an individual, despite his cognitive abilities. Too often, I feel like he’s seen as a chart or a care plan, filled with tasks to complete, and not as a person.” At the end of my statement, both the surveyor and I were both in tears. I remember leaving the surveyor speechless, needing a moment to ask the rest of his questions.

In today’s healthcare environment, with the demands placed on nurses, it’s easy to forget that every patient is more than a checklist of tasks and orders. From the moment Jason entered our son's room, he did something that more than 99% of medical staff overlook, especially when caring for a child or individual with cognitive impairments or special needs.

As a family that has frequented CHLA for over 11 years, we’ve had the privilege of working with many incredible nurses, many of whom have become familiar with our son and with us as his parents. Last night, we had the humble pleasure of meeting Jason for the very first time.

Jason began his interaction by introducing himself directly to our special needs child and explaining that he would be his nurse for the night. Only after that did he address us, the parents. That simple act spoke volumes. It made me feel that Jason truly saw him as a person worthy of a conversation, not just a patient.

Throughout the night, Jason continued to reinforce this thoughtful approach. He consistently spoke to our son before performing any interventions, explaining what he was going to do and making sure he felt included and respected. Jason’s compassion, patience, and understanding go far beyond what we have experienced, even from the most skilled and seasoned nurses. His attention to detail and perceptiveness left a lasting impression on our entire family.

Jason reminded us that true nursing is not only about excellent clinical care, but it’s also about recognizing the humanity in every patient, no matter their challenges. For that, we are deeply grateful. His care compassion and communication was exactly what I remember answering in that survey those many years ago.

With tears in my eyes, I want to thank you, Jason, for addressing our son first, for showing him compassion, and for reminding me that he is truly seen as a person. You gave us a powerful sense of inclusion and belonging, showing that Leon has a place in this world where he is acknowledged and valued. Thank you for maintaining open and kind communication with him throughout your time caring for him.

You are the only nurse or medical professional who has ever done this on first encounter, and it meant more to us than words can express. We wish you nothing but the very best in your nursing career. May you continue to bring this same level of empathy and genuine care to every patient you encounter.