Jamie exemplifies compassion and outstanding professional conduct. She engages with both patients and staff with the utmost dignity, respect, and empathy. Each day, Jamie diligently conducts her nurse leader rounds, introducing herself to the patients and their family members and assuring them of her availability to assist whenever needed. She welcomes them with a warm smile and fosters a calming and secure atmosphere within the unit. Jamie values the skills and contributions of her colleagues, demonstrating compassion towards everyone. She consistently ensures that the nursing staff upholds the dignity of patients in every interaction. The qualities that Jamie displays are invaluable during challenging times on the unit, benefiting not only patients and their families but also all healthcare professionals, as she treats them with kindness and understanding.

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Jamie exemplifies behavior that is regarded as exceptional. She consistently leads through her actions and embodies integrity. Jamie maintains transparency and honesty with her team. She is dedicated to demonstrating ethical decision-making and establishes a benchmark for her team to emulate. Jamie received a WOW moment from one of her colleagues. The WOW moment stated, “You are a true empathetic and inspiring leader. When you learned that my UC was going to miss her daughter’s graduation, you made it possible for her to attend. You put a strategic plan in place that not only covered my unit but also demonstrated the importance of being there for our employees’ families." Your dedication to navigating through challenges and turning a difficult situation into a positive one is exceptional. Thank you for being on our team and embodying the attributes of a dynamic leader.

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Jamie fosters compassion in the work environment. One of Jamie's staff stated, “Jamie was newly on our floor; I had a very rough day with a patient situation that upset me. I felt like the family members were overriding the patient's wishes and subjecting her to procedures she actively didn't want. At a rough moment, I came into Jamie’s office, shut the door, and vented to her about how upset I was. Instead of being overwhelmed by my venting, Jamie helped calm me down and later gave me a card that thanked me for advocating for my patients. I keep that card next to my bed as a reminder during the rough times.” That was just one way Jamie promoted compassionate care in the unit. She also received a WOW moment, stating, “Last week, you were recognized at safety huddle through a comment shared by the patient experience leadership. This comment described how your presence on your unit and rounding on the patient was incredibly impactful. You contributed positively to their stay, and their efforts to ensure you were recognized formally further solidified your contribution. Bravo!” Jamie’s approach to rounding significantly impacted the patient, who felt a sense of care not only from the entire team but also from Jamie.

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Jamie contributes to the environment by building trust, showing compassion and respect, and modeling ethical behaviors. One of her staff stated, “Jamie is a hands-on leader and often asks the team if she can help assist the team. She supported us by helping and jumping right in to be there for a patient while we were collecting blood cultures. Jamie held the patient’s hand and explained what they were doing. She was so comforting to the patient while he was distressed.” This had a significant impact on both the patient and the staff. The staff feels that Jamie has provided a safe and caring environment.
Jamie inspires her team by recognizing the unique motivations of each individual, which in turn fosters improved results for both the staff and the patients they serve. One of her staff stated, “She's funny and kind and takes staff input into account. She is willing to do whatever it takes to help her staff and to advocate for the 5A patients. I think SPAH is very lucky to have her.” Jamie actively facilitates communication during staff meetings, encouraging participation and soliciting feedback from the team on subjects that have contributed to the unit's ongoing success in improving patient outcomes.

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Jamie is a mentor to staff and colleagues. She is the first to offer a helping hand, especially when an individual is unsure about how to complete something. Jamie received a WOW moment from one of her colleagues, stating, “Thank you for coming to assist me in a new learning opportunity for me. You helped guide me through a difficult situation and provided education on the API system that I didn’t know. I appreciate you taking the time to both show and help me!” Jamie is a mentor to her team by actively listening and providing guidance to resolve issues and concerns.
Jamie consistently makes herself accessible to her staff. She is attentive to the needs of both her patients and her team. Jamie fosters an environment that encourages her team to think innovatively and problem-solve issues or concerns. When a staff member has questions, she frequently enables them to think critically by posing questions rather than simply supplying answers. If a staff member is uncertain, Jamie shares her knowledge and offers educational support.

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Jamie actively advocates for and elevates the perception of nursing both within the organization and in the broader community and profession. She believes in positive recognition for everyone on her team. She acknowledges the successes achieved through leader rounding, accolades, feedback, and patient outcomes