House supervisors are the hidden backbone of the hospital. People sometimes only see the visible portion of their position as a patient flow coordinator, but they are so much more than that. They are the calming voice in a tense situation with an upset family. They are the problem solver when you don't know who to talk to. Every day and night, weekend, and holiday, they are the ones you count on when you don't know who to turn to.

One particular house supervisor takes "caring about people" to new levels. She is always positive in every situation, no matter how stressed she is. She always takes the time to talk to people, allowing them to express any concerns they have and to confidentially decompress with her after stressful situations. Her calm presence has more than once diffused a difficult situation. She is an expert in managing multiple tasks simultaneously with a high level of efficiency and accuracy which she demonstrated recently.

She was first on the scene when a code blue was called at the front entrance. She quickly jumped into action, taking in the scene and securing the necessary personnel to provide aid. Pulling an unconscious adult female out of a car, she began CPR on the sidewalk in front of the hospital. The patient was further assisted by the ED team and survived to be transferred to an adult facility.

As house supervisor, our role is typically relegated to managing patient movement, coordinating teams, and making sure the right people are on scene. But this time, she was the right person to have on the scene. By remaining calm and using her many skills, physically this time, she was able to make a difference in this person's life in a profound way. She is the "extraordinary, compassionate nurse... who makes a profound difference in the lives of people," as spoken of in the DAISY mission statement.