MSN, RN, CNL, NE- BC, CCRN-CMC, SCRN
Santa Monica UCLA Medical Center
Francis would arrive to work early in the morning to provide encouragement and guidance...He enlisted a social worker in mental health to provide open zoom discussions and sessions for staff to be able to vent and express what was on their minds.
Francis adapted quickly to both the Assistant Director role and to the new realities of working in a pandemic. Francis showed resilience when he had to fill in for the Director who was suddenly out on sick leave. He played a vital role in maintaining a healthy work environment for everyone while stepping up to the challenges and creating innovative solutions in times of crisis. COVID-19 presented an array of unprecedented challenges in our unit, from working through the layers of personal protective equipment to providing patient care with a team-based nursing approach to support the critical care team. Francis was in the forefront and supported the team through what was uncharted territory for many PACU nurses who had never before worked with the Critical Care Team. Francis would arrive to work early in the morning to provide encouragement and guidance. He made sure nurses had full access to the ICU template and quickly addressed any concerns or issues in real-time. Francis frequently rounded back throughout the day to assist or support them and make sure they were taking care of themselves too. He would call them in the evening or the following day to check-in to see how their day was in ICU. He enlisted a social worker in mental health to provide open zoom discussions and sessions for staff to be able to vent and express what was on their minds. PACU Nurses who had never worked in ICU may have been nervous, but they were not alone because Francis was there to support them every step of the way. As a Clinical Educator of PTU/PACU, I would also round and noted one occasion when Francis was in one of the isolation rooms helping a PACU nurse with repositioning a critically ill patient she was bathing. Francis was not only involved physically but also emotionally because he truly cared about everyone’s welfare. For all the stress that COVID-19 brought, there were many favorable outcomes. Team nursing built collaborative partnerships and brought nurses from different levels of experience together to care for our most critically ill patients. The PTU/PACU nurses and clinical care partners after a short while started volunteering to work in Critical Care as opposed to being assigned. This was all due to Francis building trust, support, and dedication to caring for the team. Working in a pandemic as a nurse has resulted in internal and external pressures for all of us. Francis Saint Clair as a Leader has led with empathy, flexibility, and thoughtfulness in this pandemic.