September 2025
Erin J
Russell
,
BSN
Surgical Care
Intermountain Health - Saint Joseph Hospital
Denver
,
CO
United States

 

 

 

Erin leads with empathy and respect for every patient and caregiver she encounters.

Throughout my clinical experience, my clinical scholar, Erin, has continuously modeled what it means to deliver safe, high-quality care while leading with clinical excellence. She demonstrates her knowledge and critical thinking in every patient encounter, ensuring safety and accuracy are never compromised. For example, she takes the time to walk me through medication administration step by step, not just teaching the task but explaining the rationale behind each safety check. This has helped me appreciate how important attention to detail and accountability are in preventing errors.

Erin's leadership is not about authority, but about setting a standard of professionalism and excellence that I can aspire to in my own practice. Equally important, she leads with empathy and respect for every patient and caregiver she encounters. I have seen her comfort anxious patients with a reassuring touch and a kind word, always taking the time to truly listen. She never rushes through care but instead ensures that patients feel heard and valued. Even in fast-paced, stressful situations, she remains calm, compassionate, and approachable. By modeling this balance of clinical expertise and genuine human connection, she has shown me that excellent nursing is not only about what we do but also how we make others feel in the process.

One specific moment that stands out to me was during a rapid response when a patient’s wife became overwhelmed with fear and worry. While the medical team focused on stabilizing the patient, Erin immediately went to the wife’s side, gently reassuring her and explaining what was happening in terms she could understand. She maintained eye contact, spoke with compassion, and gave the wife space to process her emotions while never leaving her feeling alone. This act of empathy reminded me that nursing is not only about caring for the patient but also about supporting the family through some of the most difficult moments of their lives.

The impact of her actions on patients is clear and profound. Patients under her care consistently feel safe, respected, and cared for, which in turn fosters trust in the healthcare team. I have witnessed patients open up to her in ways they may not have otherwise, simply because she creates an environment where they feel supported. This kind of trust not only improves patient satisfaction but also leads to better outcomes, as patients are more willing to share important details about their health and follow through with the care plans she discusses with them.

Erin's presence transforms the patient experience from routine care to one that is truly healing. For me personally, her influence has been just as meaningful. She has made my clinical experience exceptional by pushing me to think critically while also encouraging me when I doubted myself. The way she carries herself with competence, integrity, and compassion has given me a clear example of the type of nurse I want to become. She has inspired me to hold myself to higher standards, to approach every patient with empathy, and to always do the right thing even when it is difficult. Her mentorship has not only shaped my learning but has also shaped the nurse I am striving to be in my career.