A nurse at LOROS Hospice who treated her patient “with the same care and love as you would do your own family member” has been recognised with the first DAISY Award in a hospice setting in the UK. The DAISY award is widely used to thank nurses across the NHS by patients, carers and families, but has never been awarded at a hospice before. It was introduced by the LOROS Director of Care to recognise the charity’s nurses and the outstanding contributions they make.

Chloe Webster has worked on the inpatient ward at LOROS for the past two years. She was nominated by the daughter of a patient who was struck by the care and attention she gave her father at the end of his life. She said:

“There are so many reasons Chloe is special and will always hold a special place in our hearts. She was a huge part of our Dad's last month with us, which he spent in LOROS. From the moment we arrived, Chloe took time to get to know my Dad, how he likes his cup of tea, his "interesting" sense of humour and just got him. She saw how special he was, how loved he was and treated him with the same care and love as you would do your own family member. We just knew that when we weren't there, he was with someone who truly cared, and that meant so much. Dad had times when he was in LOROS where he was very anxious, scared and worried. I remember one day her calling me, worried about him and his mood. Simply knowing that someone knew him so well that they would do that was so comforting. I also know that that night she sat with him while he was upset, just comforting him. She wasn't just there when things were tough, though; she made us and Dad laugh. Dad truly had a great relationship with her, and I feel that is so, so important when you are at the end of life. He knew he was looked after and cared for. The difference that it makes to us as family members is huge. Not only did it provide us with reassurance that we hadn't had for a long time when we couldn't be with him, but it also helped us actually sleep some nights for the first time in what felt like forever! But it has brought us comfort during the hard times of our grief. We know that because of Chloe and other nurses at LOROS, the last 5 weeks of Dad's life, he was not alone, he was loved, he was cared for.”

Chloe received her award from the LOROS matron and Director of Care at LOROS. Chloe said: “I’m speechless. It’s a privilege to care for people at the end of their lives, and I love my job, so I don’t feel I deserve an award, but to be the first hospice nurse to receive a DAISY Award is just amazing.”