Our relatively healthy 82-year-old mother walked into the Emergency Department complaining of a headache and chest pain, and almost immediately her condition became critical, with most of her major organs failing. The rapid response team was called, and Mom was rushed to the Intensive Care Unit. During this period of uncertainty, she came under the care of Keira Miller. Keira took control of this dire situation, effectively communicating with her team and our family. She reassured us that she was doing everything possible to stabilize her condition, and she did. Keira worked tirelessly and led her medical team with professionalism and confidence.