I was scheduled to have a biopsy on a Tuesday morning. Tyler was my escort back and had to inform me of the network outage that blocked my procedure. I must admit that I did not take the news well. He remained professional and empathetic to my situation. He helped my wife calm me down, got me into one of the other tests I was scheduled for, actively pursued updates on the situation, and even brought his boss in to talk to my wife and me. Eventually, it became clear that the system would not be back soon enough for me to have my procedure. He then helped me to my car and promised he would call me with an update before he finished his shift. True to his word, he called me that afternoon and reported that the Network had been restored and that he had found a slot for me on Friday afternoon, if I could make it work. I took the slot and had the procedure. Tyler’s calm in a stressful situation, his empathy and compassion for us and integrity helped my wife and I get through chaos of the day and helped us feel respected and cared for. Tyler earned my gratitude and respect!