I came into the ER experiencing significant pain and discomfort. My differential diagnosis could have been many things. I was internally scared. The minute I was greeted by Rob at the ER doors, I had a wave of peace that came over me. As a “tough” Irishman myself, it was hard to admit these fears. Rob welcomed me and walked me back to my room. He was conversational and assured me that he and the team would figure this out.

In that moment, he had no idea how much relief I felt as I confidently put all my faith in him and my medical team. He walked me through each procedure, explaining what to expect and even calmed my fears by acknowledging that waiting for results didn’t imply things were wrong but that the medical team needed to communicate before results were explained. He went above and beyond for my comfort. He gave me space but provided a healthy balance of immediacy.

I only knew his first name until I read my clinical notes, but he felt like the light I needed in that moment. He was incredibly knowledgeable, but he also remained personable. I could feel that he was committed to me and didn’t look at me like a patient, but he saw me as a human during my worst moment.

Thankfully, I was diagnosed with a large kidney stone, but if by chance that were my deathbed, Rob would have made that more palatable, that I’m sure of. I’ve always been pleased with the care I’ve received at St. Luke’s, but Rob made me proud of my decision to choose St. Luke’s. Sometimes angels don’t always have wings; sometimes they speak like a New York Irishman with a red beard. That holds pace with someone when they are at their worst. Thanks so much, Rob. This DAISY Award simply isn’t enough. Best of luck! I hope I NEVER see you again in the ER, but if I do, I’ll be blessed.