I am writing to formally commend one of your nurses, Deanna, for the exceptional care she provided during my recent surgery at Medical City Dallas Hospital.

I recently underwent gallbladder removal. Following surgery, I was taken to the Adult PACU, where Deanna was my primary nurse. From the moment I arrived, she attended to me with kindness, professionalism, and a reassuring smile every time she entered the room.

While I was waking from anesthesia, I believed I was strong enough to walk to the restroom on my own. Unfortunately, I misjudged my condition and lost consciousness while in the restroom. Deanna was immediately behind me and, through what was clearly expert training and quick thinking, prevented me from falling and possibly sustaining further injury. Despite the fact that I am significantly larger than she is, she skillfully supported me, safely guiding me down onto the toilet seat using proper techniques and calm control.

Throughout the incident, Deanna remained composed, caring, and deeply empathetic toward both my wife and me. She took the time to answer all of our questions thoroughly and confidently, always with patience and a warm demeanor. Her knowledge, professionalism, and compassion were truly superb and made a frightening moment feel safe and manageable.

Nurses like Deanna are an incredible asset to your hospital. If anyone undergoes surgery at Medical City Dallas, I sincerely hope they are fortunate enough to receive care from her. She represents the very best of patient-centered healthcare.

Thank you for employing such outstanding professionals and for the excellent care I received during my stay.