This was my first time undergoing surgery, and my anxiety was very high. Florence provided above-and-beyond care for patients on the recovery side. She consistently performed complex behaviours such as infection control measures and ensuring emergency equipment was always present. Her vigilance and genuine concern helped to calm my fears and ensured my recovery process was smooth. She knew how to explain medical procedures clearly and was truly patient in addressing my concerns. Her service went above and beyond, continuously assisting and truly empathizing. Her dedication, professionalism, and diligence reflect the best standards in nursing and keep her deeply devoted to God. Bless us.