Abi was kind, efficient, and incredibly accommodating throughout my visit. She took the time to explain everything clearly and treated me with the utmost respect and dignity. She listened carefully to my concerns and talked me through every step of my care, which made a stressful experience feel so much more manageable.

What really stood out was the way Abi went above and beyond for me. When I was discharged, I needed to collect a prescription — but the pharmacy had already closed. Abi took it upon herself to collect my medication and leave it with the streaming nurse for my sister to pick up, and she even called to check in on me afterward. This thoughtful gesture showed just how deeply she cares about her patients, even after they’ve left the department.

It had been a long and exhausting day, but Abi made me feel safe, listened to, and genuinely cared for. Her professionalism, compassion, and unwavering commitment to going the extra mile truly make her a credit to the ED Minors Injury Unit and an outstanding example of nursing at its very best.