What to say about Nurse Rose? She does it all. She remembers my name and also the person who brings me to my visits' name. She also remembers my service dog's name, Max. She greets you every time with a warm smile and a welcoming “how are you”. I've emailed her often and she is right on top of it. Never a delay. If there may be a delay, she lets you know why and for how long. That's important for me.

For example, if I need a refill or need to see someone outside the VA, she quickly helps me. She sends the information to the doctor and then follows up to make sure that it goes to community care. Now who does that? I'm not much for words anymore, with my Alzheimer's. I've lost my vocabulary, and it angers me that I can't express all I need to tell you about Rose. She works so well with both of my doctors. I'm crying because I can't express everything.