Romalyn Siu
December 2025
Romalyn
Siu
,
RN
Palliative Care Team
East and North Hertfordshire NHS Trust
Stevenage
,
Hertfordshire
United Kingdom
That kind of support is invaluable and something that we will always carry with us.
I would like to express my deepest gratitude and appreciation for the outstanding care and compassion shown by Roma, who supported our family during an incredibly difficult time at Lister Hospital. My father was in the final stage of his life, and the emotional weight of the situation was overwhelming for our entire family.
She arrived early in the morning, well before we expected anyone. From the moment she stepped into the room, her calm and compassionate presence helped ease our anxiety. She didn’t rush through her visit; she took her time to sit with us, talk with us, and, more importantly, listen. She reassured us in a way that was deeply human and sincere. She explained my father's condition gently but clearly, and she helped us understand what to expect, which brought us a sense of peace even as we prepared for the inevitable.
The emotional support she offered was beyond what we could have hoped for. She acknowledged our fears, validated our feelings, and treated our father with great dignity. Her kindness and empathy were evident in every word and every action. It was clear that she wasn’t just doing her job, she truly cared. That kind of compassion can't be taught; it comes from within.
What stood out even more was that she returned the very next day. She had remembered the concerns we raised and came back to address them directly. There was no delay, no pushing things to another team; she took ownership of the issue and ensured that it was dealt with promptly and professionally. Her commitment to making sure we felt heard and supported meant the world to us. What she did for us will always be remembered.
Throughout this experience, she showed incredible patience, empathy, and professionalism. She was not only there for my father but for all of us. She helped create an environment where we felt safe to grieve, to ask questions, and to just be present with our dad in his final hours. That kind of support is invaluable and something that we will always carry with us.
To this extraordinary nurse, we thank you from the bottom of our hearts. Your compassion, presence, and unwavering support brought light during one of the darkest moments of our lives.
She arrived early in the morning, well before we expected anyone. From the moment she stepped into the room, her calm and compassionate presence helped ease our anxiety. She didn’t rush through her visit; she took her time to sit with us, talk with us, and, more importantly, listen. She reassured us in a way that was deeply human and sincere. She explained my father's condition gently but clearly, and she helped us understand what to expect, which brought us a sense of peace even as we prepared for the inevitable.
The emotional support she offered was beyond what we could have hoped for. She acknowledged our fears, validated our feelings, and treated our father with great dignity. Her kindness and empathy were evident in every word and every action. It was clear that she wasn’t just doing her job, she truly cared. That kind of compassion can't be taught; it comes from within.
What stood out even more was that she returned the very next day. She had remembered the concerns we raised and came back to address them directly. There was no delay, no pushing things to another team; she took ownership of the issue and ensured that it was dealt with promptly and professionally. Her commitment to making sure we felt heard and supported meant the world to us. What she did for us will always be remembered.
Throughout this experience, she showed incredible patience, empathy, and professionalism. She was not only there for my father but for all of us. She helped create an environment where we felt safe to grieve, to ask questions, and to just be present with our dad in his final hours. That kind of support is invaluable and something that we will always carry with us.
To this extraordinary nurse, we thank you from the bottom of our hearts. Your compassion, presence, and unwavering support brought light during one of the darkest moments of our lives.