I am recognizing Maureen Nool because of the exceptional care, compassion, and professionalism she showed during my recent bowel screening experience. From the moment I met Maureen at my initial appointment, her warm and friendly manner began to put me at ease immediately.

First impressions matter, and Maureen’s approach created a calm, reassuring atmosphere that made a potentially stressful experience much more manageable. During the appointment, I unfortunately became unwell. Maureen handled the situation with extraordinary calmness, respect, and compassion. She prioritised my needs without hesitation and made me feel safe and supported throughout.

Her ability to stay composed while offering comfort was deeply appreciated and left a lasting impression on me. What truly stood out was how Maureen went above and beyond her professional role. While I was undergoing the screening procedure, she took the time to meet and support my wife in the waiting room. She not only remembered who we were but also made the effort to connect and offer reassurance to my wife during a time of worry.

She even came to check on me personally to see how I was doing, demonstrating genuine concern and care. Maureen truly saw me as a whole person—not just a patient. When she came to check on me, she told me how proud she was of me, clearly demonstrating that she understood my needs in that moment and offered the kind of empathy that can't be taught. Maureen is an absolute credit to the NHS. Her compassion, dedication, and human touch turned a vulnerable moment into one where I felt valued, supported, and understood. The reassurance and kindness she gave will stay with me for a very long time. I feel incredibly fortunate to have had her as part of my care.