My Dad was having an adverse reaction to sedation for a procedure to find an occlusion in the artery of his right leg. My Dad was very agitated, combative, and pulling out all the wires hooked up to him. Mark was very patient and spoke with him in a gentle, soothing tone to calm him down. He took the time to listen to my Dad and do whatever was needed to make him comfortable. He had to stay with my Dad in UCU the entire time.

He showed compassion and understanding towards my father and family members. When it came time to transport him back to his room, instead of handing him off to the transporter, he accompanied my Dad to his room to ensure that nothing happened, for which I am grateful. He then assisted the floor tech in getting my Dad set up in his room. He displays exceptional customer service for which he should be recognized. The entire team at UCU was all great. They all showed empathy towards my Dad and did everything they could to calm him down due to an adverse reaction to sedation.