We have received numerous appreciations and positive feedback from patients for Lijy, highlighting the exceptional care and support she consistently provides in the Outpatient Department. Patients often commend her for her warm attitude, clear communication, and genuine concern for their well-being. Many have specifically mentioned how her kindness and reassurance helped reduce their anxiety during visits to the clinic.

Lijy takes extra time to guide patients through appointment processes, investigations, and treatment instructions, ensuring they fully understand their care plan before leaving the department. She is especially attentive to elderly patients and those who require additional support, patiently assisting them and addressing their concerns with empathy and respect. Her willingness to help extends beyond routine responsibilities, making patients feel valued and cared for rather than rushed.

In addition to patient care, Lijy works collaboratively with physicians and the multidisciplinary team to ensure smooth coordination of services. Her proactive approach helps prevent delays and misunderstandings, contributing to a positive and efficient OPD experience. She is also known among her colleagues as a dependable and supportive team member who is always ready to assist when needed.

The consistent appreciation from patients is a true testament to Lijy’s dedication, compassion, and commitment to patient-centered care. She embodies the core values of nursing and the DAISY Award by making a meaningful difference in the lives of patients and families every day.