When our young son was bitten by our family dog, we rushed to the Aurora ED in one of the most frightening and heartbreaking moments of our lives. Nurse Jenny was with us from the moment we arrived, and her care was nothing short of extraordinary. She saw beyond the injury and the medical needs—she saw us. She made sure our son was comfortable and calm, speaking to him with such gentleness that he began to relax even amidst the chaos. She treated him as though he were one of her own children, making him feel safe and respected.

For us as parents, she continually reassured us, explaining each step of his treatment in a way we could understand, helping us make informed decisions without feeling overwhelmed. She listened intently to our fears and concerns, validating our emotions and offering comfort without judgment. Nurse Jenny worked seamlessly with the rest of the care team, ensuring our son’s physical healing while also supporting our emotional and spiritual well-being in that difficult moment.

Her compassion, confidence, and genuine kindness made a painful experience bearable. She gave us more than excellent medical care—she gave us hope, comfort, and the reassurance that we were not alone. We will never forget the difference she made for our family that day.