Arlene works with her doctor and carries out various diagnostic tests that are required to assess the issue at stake. In my case, it was the sudden development of incontinence episodes. The investigation of this issue took place over several consultations, and Arlene carried out several tests on the doctor's behalf during these consultations.

Arlene always explained the different tests and procedures very well, and this helped me to understand what to expect. This contributed to being more relaxed and enabled me to cooperate with the processes. Arlene always made sure that my privacy was respected and gave me the necessary time to get ready and proceed with the various steps of each procedure.

The most involved procedure was the urodynamics, which requires the insertion of a catheter in the bladder and of another catheter in the rectum, and then the infusion of a liquid into the bladder to monitor its functioning. This was the first time that I was undergoing such a procedure, and I was anxious that it might hurt. Arlene spoke clearly and simply about what needed to be done, making me feel at ease. She also proceeded very gently and explained what to expect, helping me cope with the different stages of the insertion and its accompanying sensations.

At one stage, I acknowledged that I might have reported some information too early, and she reassured me that this happens regularly and that this will be taken into account when interpreting the results. These supportive words helped me to feel less embarrassed about my untimely statement. With Arlene's professional guidance and expertise, the procedure turned out to be manageable. I am very grateful for her skills and pleasant manners.