The patient shared that, while hospitalized, he was anxious about what dialysis would mean for him after discharge and overwhelmed by a complex medication regimen. Irma Covarrubias slowed down, sat with him, and clearly explained how dialysis would work once he left the hospital. She reviewed each medication—what it was for, how and when to take it—and made sure he felt confident before moving on.

The patient said, "She took the time to explain everything, especially what to expect after discharge. I wasn’t sure about the medications—there were a lot—but she walked me through each one. She made me feel at ease about my health and gave me hope that I’ll recover quickly and won’t have to deal with this treatment for too long.”