I would like to extend my heartfelt appreciation to Jaclyn; whose presence and attentiveness made a profound difference during one of the most painful and vulnerable moments of my time spend in the hospital. Jaclyn didn't just hear me - she truly listened. When I described the intense pain radiating from the damage to both sides of my ankle, she responded with empathy, urgency, and understanding. Her ability to recognize the severity of my injury - ankle broken shattered bones on both sides of my ankle, her responds helped validate my experience and insured I received the care I needed to receive.

But Jaclyn's compassion didn't stop at clinical care. She took the extraordinary step of to call the surgeon herself, with me present, to request a face-to-face meeting with him, my husband, and my son before my surgery. That moment was more than a gesture - it was an act of advocacy. Ensuring that my family and I had the clarity reassurance, and direct communication we needed before a major procedure. Her initiative gave us peace of mind and restored a sense of urgency during a time that felt overwhelming.

By Jaclyn taking the extraordinary step before my surgery, Jaclyn's calm demeanor and clinical insight helped me feel seen and supported. She advocated for my comfort, monitored my pain with precision, and never once dismissed the complexity of what I was feeling. Her compassion was matched by her professionalism, and I will always remember the way she made me feel safe in a moment that felt anything but. Thank you, Jaclyn, for your extraordinary care. You helped carry me through the storm with grace.