Rena made a meaningful difference in my hospital stay from the very first night. I was admitted in the early morning hours after being in the ER, unsure of what to expect and anxious about my diagnosis. She welcomed me with warmth and kindness that immediately eased by worries. Over the next couple of days, she went out of her way to ensure my bed was always made and that I had the supplies I needed.

When she returned to work after my initial check-in, I was concerned because I had gone a day and a half without certain medications. The doctor had told us that she released them. While I had asked the day nurse, I was told the medications were distributed at certain times. Rena stepped in, and within no time, she had the medication for me. That moment showed how much she truly cared.

Through her compassion, attentiveness, and willingness to go above and beyond, she built a quick rapport with me that brought real comfort during a time of uncertainty. Her kindness turned what could have been a very difficult experience into one filled with reassurance and care.