By way of contrast, we live in Ontario and were called by A's daughter advising that he may not survive much longer. As such, we packed the car and drove through the night to your facility, arriving on Wednesday afternoon. Taylor was the first medical professional we met on the 3rd floor. Taylor works as an RN in the ICU and is continuing his education with the aim of becoming a nurse practitioner. Not to marginalize the work of other staff, as everyone who looked after our relative, A, demonstrated excellent nursing skills. Taylor stood out because of his knowledge, his willingness to learn, and his ability to engage with us, and we had many questions and concerns regarding A's condition and state of being.

Taylor also put us at ease with his demeanor and ability to explain matters of A's health, yet also recognized the benefit of eventually meeting the surgeon who discussed the plans going forward. Spending time with Taylor as he cared for A, as well, seeing him when his role changed to student. We learned Taylor is a well-rounded individual, recognizing the balance of a career, education, family life, and leisure, which benefits your organization, knowing staff like him come to work often in difficult circumstances, yet desire to provide superb care.