In the high-acuity environment of the unit, Jung stands out as a steady, competent, and inspiring presence. She arrives early each day, checklist in hand, proactively preparing for the dynamic challenges ahead. Her ability to anticipate patient needs—even during the busiest times, such as shift change—creates a sense of stability and confidence among patients and colleagues alike. Her calm demeanor and clinical excellence consistently enhance both the quality and continuity of care we provide.

Jung’s impact, however, extends far beyond bedside care. In her administrative capacity, she plays a vital role in ensuring seamless clinical operations. Whether she’s managing complex staffing assignments, coordinating missed or extra treatments, reconciling medications, or processing medical records from multiple referring hospitals, Jung does so with exceptional accuracy and grace. Her attention to detail and commitment to smooth workflows directly contribute to better patient outcomes and reduced treatment delays.

What truly distinguishes Jung is her unwavering commitment to cultural humility and equitable care. In a multilingual and multicultural environment like South Flushing, Jung skillfully adjusts her communication to meet the unique needs of each patient and family. She takes the time to ensure understanding, builds trust through respectful dialogue, and empowers patients to take ownership of their health journeys. Her efforts to make every patient feel seen, heard, and valued are at the heart of health equity.

Jung is also an indispensable collaborator and mentor. She serves as a vital link among our multidisciplinary team—bridging the work of nurses, technicians, physicians, and social workers to ensure that patient care is both holistic and coordinated. Her approachability invites open communication, and her expertise makes her a go-to resource for team members. Whether she is developing care plans for high-risk patients or conducting precise chart audits, Jung brings thoughtfulness and accountability to every task.

Perhaps most notably, Jung embodies a spirit of curiosity and continuous improvement. She never hides from a challenge. Instead of saying, “I don’t know,” she consistently responds with, “Let me find out.” This mindset not only enhances patient satisfaction but also fosters a culture of learning and excellence among our team. Her proactive leadership style has been instrumental in reducing treatment interruptions and promoting patient-centered outcomes