The moment my mom arrived in the room, Rachel made me feel safe, heard, and genuinely cared for. Rachel took the time to explain every procedure, answered my questions with patience, and always treated my mom with dignity and respect. Even during the most difficult moments, Rachel remained calm, reassuring, and attentive—not just to her physical needs, but to her emotional well-being as well. Rachel exemplifies what it means to be a nurse. I will never forget the impact she had on my mom's recovery.