I am writing to extend my deepest gratitude and to offer the highest praise for one of your nurses, Matt, who cared for my grandmother during her stay in the ICU at Rochester General Hospital. From the moment we arrived at the unit, Matt displayed an extraordinary level of professionalism, compassion, and dedication that far exceeded our expectations. His care for my grandmother was nothing short of exceptional—attentive, gentle, and rooted in a deep respect for her dignity and comfort. But what truly set Matt apart was the way he cared not only for his patient but for our entire family during those very emotional days.

Matt went out of his way to ensure that we understood every aspect of my grandmother's condition and treatment. He answered our questions patiently, no matter how many we asked, and always took the time to explain things thoroughly. His calm presence and reassuring demeanor brought a sense of peace to our family during moments of uncertainty. Beyond his clinical excellence, Matt’s kindness and humanity left a lasting impression on all of us. Whether it was offering a warm blanket, a word of encouragement, or simply being present with us in silence, his actions consistently reflected an unwavering commitment to his patients and their families. It’s rare to encounter someone who embodies the spirit of nursing so completely. Matt is a true asset to Rochester General Hospital, and I hope he receives the recognition he so richly deserves. Our family will never forget the impact he had on us during our time in the ICU.