I requested Marianne's help with IV placement on a 2-month-old infant who had already been stuck three times with no success. My request for help with line placement from the special care nursery on a pediatric patient is not an entirely abnormal occurrence for us here in the ED, and while the special care nurses are always wonderful to deal with, Marianne went above and beyond. She was so kind when she answered my call and did not hesitate to come assist.

When she arrived down here in the ED, she threw herself into the mix right away and started looking for the line. She had such a positive demeanor and was amazing with my patient's family. She had taken time to look through the patient's chart prior to going into the room, familiarizing herself with the case and the patient. When she went in and the patient's family was expressing frustration, Marianne instantly took over with both confident and compassionate replies to their concerns.

By taking the time to teach the family about the probable next steps in care for patients with similar issues, she was able to help quell the family's concern. I honestly learned some new things listening to her explain to the family about bilirubin lights. She even took time to explain and show me good places to look for IV placement on infants, and I even learned a new way of stabilizing IVs on very small infants.

The pediatrician came to the bedside while Marianne was there, and she took time to respectfully question the pediatrician about additional labs that may be needed and what additional care the patient may need. She was probably in the ED for over an hour, and the whole time was both extremely kind and helpful to me and the patient, and her family. It was honestly just such a positive experience and made me hope that if my child ever ends up in the hospital, they will get a nurse as knowledgeable and kind as Marianne.