Despite never having seen this patient before, Kristen demonstrated remarkable empathy and commitment to doing the right thing. When an error in the system delayed critical lab results, she took swift action to ensure the patient received the necessary care. After verifying the mistake with the laboratory, Kristen made multiple attempts to contact the appropriate medical staff at Hurricane Health and Rehab, leaving messages and following up persistently. When her initial outreach did not yield a response, she continued advocating for the patient, eventually speaking directly with an RN at the rehab center. She carefully relayed the abnormal results and ensured they were promptly faxed over so treatment could begin. Her unwavering dedication and compassion made all the difference in ensuring this patient received the attention they needed.

Kristen’s actions had a profound impact on the patient’s well-being and the integrity of the healthcare process. By identifying the error and persistently advocating for the patient, she ensured timely medical intervention that could prevent complications or worsening symptoms. Her unwavering determination helped bridge communication gaps, reinforcing the importance of diligence and accountability in patient care. Beyond the immediate medical benefits, her empathy and commitment set a standard for compassionate healthcare, fostering trust between providers and patients. Her actions not only safeguarded the patient’s health but also highlighted the vital role of perseverance and ethical responsibility in medicine.