Sam provided exemplary care to one of her patients who had very complex needs. The patient was deaf and was unable to read; her partner was Spanish and spoke no English; they relied heavily on the patient's sister, who spoke English and could sign a little. Sam met this family when they first booked in with maternity services and was instrumental in ensuring that all the needs of the family were met, she created a file for the patient whereby every piece of information we give was provided with the BSL interpreter, through pictures and in Spanish so all had an understanding. Sam researched resources and accessed support to enhance the patient's journey throughout her pregnancy. Both mum and baby are doing well at home now. We have recorded a video that showcases the support Sam and her colleague provided to this family.