The patient shared that she came to ELADH in severe emotional distress, feeling heart pain, depressed, and deeply alone. She was crying when Sinoun entered the room, introduced herself warmly, and asked how she could help. The patient shared her problem and described how, simply by listening and showing genuine empathy, Sinoun made her feel cared for, comforted, and no longer alone. The patient expressed that the nurse's empathy was so profound and genuine that she made her feel cared for, like she mattered. She said Sinoun listened with compassion and gave her the support she needed at one of the hardest times in her life.