Penny Witmore was my teenage son's nurse while he was in the ER. Penny showed kindness to me by listening to the situation, letting me vent, and giving me a hug when I cried. She spoke to my son with compassion and understanding without judgment. She even shared a private story about her own son, who had passed away recently. When caring for a child in a healthcare setting, you also must include caring for the parent. Penny is an amazing woman and nurse. She exhibits all the qualities of a nurse of excellence. The Monroe ER is lucky to have her.