My mother was a patient at the hospital, and below is the letter my mother had written to the Nurse Manager:

Dear Nurse Manager,

I hope this message finds you in good spirits. I was a patient at your facility on the 6th floor. I wanted to highlight the exceptional care I received from Nurse Naiya Freeman, RN, during my stay. From the moment I arrived, Nurse Freeman greeted me with a warm smile behind the mask, immediately alleviating my previous stress.

Nurse Freeman took the time to introduce herself and explain the procedures, ensuring that I felt informed and comfortable. Throughout my time in your facility, she consistently demonstrated a level of attentiveness that exceeded my expectations. Nurse Freeman skillfully attended to my every need, whether it was giving me my medications or simply constantly checking in to see how I was feeling. Her vibrant personality brought a positive energy to the environment, making my stay and recovery pleasant. It was evident that she genuinely cared about my well-being, as she listened patiently to all my concerns and responded with empathy and understanding. Her dedication to ensuring my comfort and her ability to provide top-notch care made a significant difference in my experience. I am truly grateful for her exceptional service and the positive impact she had on my time at the facility, which left a lasting impression on me. Thank you for having her as a compassionate and skilled nurse on your unit.