My grandmother was in the ICU for 3 days, and Kaitlin cared for her with sympathy and compassion as if she were her own family. Kaitlin answered all our questions while making the family feel confident in our grandmother's well-being. When we left ICU, I felt like I lost Kaitlin as my best friend!! Thanks to the ICU for getting my sweet granny back on track. We have since moved to a floor!! Thank you, Baptist, and Kaitlin!!! You are the best girl! Love you!