With a patient who was supposed to go for a general procedure and ended up getting a TBI, the patient did not have great faith in the medical field. I had a meeting with the patient once admitted to Craig, and the patient expressed great gratitude about Ezri for consistently being a nurse who brightened up her day. The patient expressed that when she was down on herself, Ezri took time out of her night to sit and talk for over an hour with her to just listen and make the patient feel better. She stated she looks forward to Ezri coming in and working with her because she truly is a person who brightens up the situation that happened to her.