Will worked his kindness on my mom as well as my two sisters and myself. He kept us well-informed and calm. It was almost as if he was a private duty nurse, which, of course, he had plenty of other patients to help. If there was ever a definition of a nurse, it would be Will. My mom, with dementia and in a foreign setting, did not affect Will's ability. In addition, he was in charge and was on top of things on the floor, always available for all that needed him. My family would really like to recognize him!