It was refreshing to speak with Taylor, RN, who was caring for my mother. Taylor took the time to explain her observations about my mother's condition, test results, and lab values. She explained progress, options, and expected outcomes. I found her to be kind, compassionate, knowledgeable, and proactive. I understand how busy all staff must be working on an entire medical floor. Still, Taylor took the time to patiently and skillfully explain results and options, as well as help to formulate a plan of action going forward. In my opinion, Taylor is the epitome of what the DAISY Award represents.