Susan, my wife, and I cannot begin to express how indebted we are for the excellent care you gave me related to my renal failure.

They had just drained eight liters of urine from my body, so my uncontrollable shaking and major muscle cramping were addressed immediately by you. You covered me with warm blankets which significantly reduced the effect of losing so much fluid and the cool IV solutions that were added.

Then severe muscle cramps kicked in, and you told me exactly what to do to cancel them out. Everything you did or told me to do alleviated the symptoms.

Your calm compassion combined with professionalism, clear communication, and explanation of everything you were doing reassured me that I was in the best hands available.

We have not received the compassion you provide that night in a number of years. You were the critical component that helped me turn a very, very tough corner that painful night.

You are an absolute gold bar of great compassion, trust, honesty, and professionalism to your organization and the public at large.