A patient in TICU was scheduled to be discharged. The patient was on Viagra (which requires a prior authorization)-the medicine had been approved but not delivered yet to the home so there would not have been any available medicine at discharge. Sharon (who wasn't even the pt's RN) called the pharmacy to ask for two doses for discharge as that would provide the patient with what she needed until her own med was delivered the following day. Sharon was told "no" (as were two other TICU RNs) because the pharmacy couldn't dispense discharge meds. Sharon realized the expense (and patient satisfaction) of keeping a patient in the hospital versus dispensing two doses of Viagra was huge. She asked the pharmacy whom else could decide to dispense the meds and she was told the director could. She contacted him and within two minutes had an answer of "yes." The patient had been hospitalized almost three weeks and with her actions, had a smooth discharge that afternoon. We called Sharon our "miracle worker" that day because not only was the TICU patient able to be discharged as planned but then PICU was able to transfer a patient, therefore, opening up a PICU bed. We are lucky to call Sharon one of our team members!
Sharon Lawton, RN, ASN
Children's Healthcare of Atlanta: Scottish Rite, Egleston and Hughes Spaulding
We are lucky to call Sharon one of our team members!