In a moment filled with fear and vulnerability, Sepi offered more than just care: she offered calm, understanding, and humanity. Facing a liver biopsy with anxiety and tension, the patient was met with professionalism wrapped in compassion. Sepi didn’t just perform her duties; she took time to offer clear, specific information and, more importantly, treated the patient like a person, not a procedure.

Though excellence is common at Mount Auburn Hospital, this experience stood out as exceptional: proof that true empathy can’t be taught easily, but when it’s present, it makes all the difference.