A patient came to us with a severe headache and several minor symptoms that together suggested something serious. When initial tests found no clear cause, a lumbar puncture was needed, and we had to act quickly as a team.

In this tense moment, Sandra showed exceptional professionalism and compassion. She calmly explained the procedure to the patient and family, reassured them, and prepared everything we needed, including having antibiotics ready the moment they were required. What stood out most was her immediate ability to build trust.

Despite the patient’s discomfort, her steady guidance allowed proper positioning, and she supported the patient throughout the procedure. In over thirteen years of practice, I have rarely seen such skill and grace from a nurse in a situation this challenging. Her excellence made the procedure smoother and strengthened the entire team.

Because of her preparedness and compassionate care, treatment began without delay, which made a real difference in the patient’s outcome. Sandra embodied the best of nursing through technical skill, clear communication, and true compassion. She made me proud to be part of the team that day, and I will carry her example with me throughout my career.