I would like to formally recognize the pre-operative nurse who cared for me prior to my spinal decompression surgery. As a retired U.S. Navy Lieutenant, I have spent a lifetime observing professionalism, attention to detail, and the importance of attitude in demanding environments. From the moment Roxana greeted me, her thoroughness was evident – whether reviewing information on screen or ensuring everything in the room was in order. Her calm, confident manner immediately inspired trust and put me at ease.

What stood out most was her positive attitude. Roxana created reassurance at a time when patients are naturally anxious. In my view, that presence reflects the very best of the nursing profession and is the “secret ingredient” that elevates excellent care to exceptional care. Please extend my sincere appreciation and gratitude for the professionalism, compassion, and pride she brings to her work. Roxana made a meaningful difference in my surgical experience – and I am certain she does the same for every patient she serves.