During our recent visit to the ER, my daughter received care from Rebecca, and I will never forget the compassion and professionalism she showed us. My child has a trauma history, and the environment, pain, and fear of being back in that same hospital brought a lot of that to the surface. Her behavior reflected that fear, and it would have been easy for someone to become frustrated or detached, but Rebecca never did.

Even without knowing my daughter’s full history, Rebecca responded with remarkable patience, calm authority, and genuine kindness. She spoke to her with care and respect, reassuring her that she was safe and that she would be taken care of. Rebecca balanced compassion with professionalism in a way that helped my child feel seen, not judged. Rebecca’s presence turned what could have been a very difficult, retraumatizing experience into one that rebuilt a bit of trust for my daughter in medical professionals. I am deeply grateful for the exceptional care she provided, not only to my child but to our whole family. Rebecca and her team truly embody what it means to deliver compassionate, trauma-informed care.