I am writing to express my deepest gratitude for the extraordinary care my husband received in your CCU after his bypass surgery. During what was one of the most frightening and vulnerable times for our family, his nurse, Rachel, was a beacon of light and compassion. She didn't just see a patient in a bed attached to monitors; she saw my husband. She spoke to him with such kindness and respect, explaining everything she was doing in a calm, reassuring voice. For me, she was a lifeline. She patiently answered my and my daughters' endless questions, demystifying the beeps and numbers, and never once made us feel like a bother. Her clinical skill was obvious, but it was her profound humanity that made all the difference. She balanced professional excellence with a genuine warmth that helped ease our fears and set the foundation for his healing. We will never forget her, and we are forever grateful. Thank you, Rachel, for being the angel at his bedside.