Behavioral health can be a challenging field, and it takes true patience and compassion to deliver exceptional care to these patients. Both qualities were apparent to a visitor who ?observed an escalating situation that Rachel quickly diffused.
"I was here with my students on 2West when a Code Strong was called to the emergency department. When Rachel ran to the scene, I thought I would follow and observe. There was a teenage girl who was extremely upset and would not allow staff to give her a needed medication. Rachel talked so kindly and so patiently to her, and after a bit of time she was able to talk to the girl into taking the medication. The whole situation could have gone very differently as the doctor and other staff thought restraints might be necessary. Because of Rachel's exceptional patient care and kind and compassionate nature, the girl was able to avoid the trauma of being restrained and the objective of administering medication was still met."