The nomination was sent in from a patient whom Pooja looked after in the ward. The patient explains how well Pooja cared for her and made a real difference in the patient's recovery. The patient had complex medical and psychological issues, and she outlined how Pooja made it her priority to get to know the patient and make her feel calmer. She explains that Pooja has a calm, kind, and caring manner, understands how the patient feels, and can meet all her needs.